Day 89 - Participant Observation

1. What do people do now?
2. What values and goals do people have?
3. How are these particular activities embedded in a larger ecology?
4. What are the similarities and differences across people?
5. Pay attention to all the artifacts.
6. Look for work arounds and hacks.
7. Errors are a goldmine.
8. If you ask people what they want (lead in questions) as opposed to observing what they do, you can be easily led astray.
9. Find out what people's goals are.
1. Try and do.
2. Ask and listen.
3. Watch and observe.

Day 88 - Advice for Conducting User Research Interviews

• Set schedule yourself
• Factor in breaks
• Recruit more participants than you need
• Record the sessions
• Be casual and conversational
• Ask open-ended questions
• Ask about behaviors not feelings
• Don’t judge their answers
• Paraphrase what you heard
• Be grateful

Day 76 - System Usability System (SUS)

SUS is a series of ten questions. It's a quick and dirty usability scale to give your users once they've completed testing your service.  Users are asked to rate statements from 1-5 depending on how much they agree with them.

1. I think that I would like to use this system frequently.
2. I found the system unnecessarily complex.
3. I thought the system was easy to use.
4. I think I would need the support of a technical person to use this system.
5. I found the various functions in this system were well integrated.
6. I thought there was too much inconsistency in this system.
7. I would imagine that most people would learn to use this system very quickly.
8. I found the system very cumbersome to use.
9. I feel very confident using the system.
10. I needed to learn a lot of things before I could get going with this system.