Day 88 - Advice for Conducting User Research Interviews

• Set schedule yourself
• Factor in breaks
• Recruit more participants than you need
• Record the sessions
• Be casual and conversational
• Ask open-ended questions
• Ask about behaviors not feelings
• Don’t judge their answers
• Paraphrase what you heard
• Be grateful

Day 76 - System Usability System (SUS)

SUS is a series of ten questions. It's a quick and dirty usability scale to give your users once they've completed testing your service.  Users are asked to rate statements from 1-5 depending on how much they agree with them.

1. I think that I would like to use this system frequently.
2. I found the system unnecessarily complex.
3. I thought the system was easy to use.
4. I think I would need the support of a technical person to use this system.
5. I found the various functions in this system were well integrated.
6. I thought there was too much inconsistency in this system.
7. I would imagine that most people would learn to use this system very quickly.
8. I found the system very cumbersome to use.
9. I feel very confident using the system.
10. I needed to learn a lot of things before I could get going with this system.