- In a UCD approach, your customers are the focus not the features.
- Design for users and their tasks.
- Use natural and easy to understand language.
- Show consistency and make your product approachable.
- Reduce anxiety and mental effort on the part of the user engaging your product.
- Every workflow has a trigger. Define what initiates a workflow based on the user's needs.
- Understand the context of when, where, and how the user will use your service.
- Additionally understand the context end points of what your users are doing before and after they're experiencing your product.
What are some of the best user centric solutions you've seen designed? List them in the comments.
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